How much of my sale will go to charities caring for horses?
- We donate proceeds from every sale to organizations that care for abused, neglected or abandoned horses and other animals. Together we can make a difference! ECB cares and you can too!
Do you donate to multiple charities?
- Yes we do have a "default" organization that we change monthly, this is the set organization if no other rescue is selected. You can select a different organization for each item you purchase. All donations are at no extra cost to you!
Where is Equestrian Chic Boutique located?
- Equestrian Chic Boutique is located in Upstate New York.
How can I reach customer service?
- We have a Live Chat option on our site or email us at email@example.com and we will quickly respond to any questions or concerns that you may have.
Do you offer free shipping?
- Yes we offer FREE SHIPPING site wide for all 50 states in the US with a minimum order of $100. Orders under $100 ship for a flat rate of $9.95 within the Continental US.
- Free shipping is not available to our Canadian customers. Customs, Duties and taxes are the responsibility of the customer. Shipping to Canada will be charged a flat rate of $30.
Do you offer a customer guarantee?
- Yes we want our customers to be happy with their purchase that they make at Equestrian Chic Boutique. If for any reason your are not completely satisfied with your purchase, you can exchange or return your item within (15) days of delivery date.
What is your return policy?
- If it doesn't fit, don't worry, you may return new, unused items within (15) days of delivery date for an exchange or a refund (items that were shipped for free will be refunded less the actual cost of shipping).
- Exchanges can only be made for items of equal or lesser value.
- Items returned after (15) days of delivery date will receive a store credit (items that were shipped for free will be credited less the actual cost of shipping).
- We can only accept returns for store credit for up to 90 days of the delivery date.
- Clearance and sale items are final sale and cannot be returned or exchanged even within the (15) day period.
- Items marked "SALE" are FINAL SALES and can not be returned or exchanged.
- Monogrammed, Special Orders or Custom items may not be returned or exchanged. Special Orders or Custom items are items that we do not stock and are shipped directly from the manufacturer. Special Orders or Custom items are made to order and cannot be canceled once the order is placed.
- Please contact firstname.lastname@example.org to receive a return authorization code (RAC).
- Please place a copy of original invoice with RAC number and the unused (unwashed, unworn, undamaged) merchandise in the original packaging and ship back to us. Be sure to use proper packaging techniques to ensure the item is returned undamaged. We recommend you use a service that provides you with tracking information. The cost of the packaging, return shipping and/or insurance is at the cost of the buyer.
- Once we receive your returned item and it passes quality inspection, your new exchange item will be shipped immediately; or your refund will be processed within (15) days.
- Any item with signs of wear and tear, damage, or alteration of any way cannot be accepted for return or exchange.
- No returns will be processed for "lost" or "damaged" merchandise unless proof of delivery to our store can be provided.
I received the incorrect item or a damaged item. What should I do?
- If you have received the incorrect item please contact customer support at email@example.com with your order number and we will provide you with a prepaid return label.
- Once we receive the return, we will send you the correct item as soon as possible.
- If you have received damaged or defective merchandise please contact customer support at firstname.lastname@example.org with your order number and we will contact you regarding the necessary steps for an exchange.
- Damaged or defective merchandise can only be exchanged for up to 15 days after delivery date.
How long will it take to receive my order?
- Most of our orders ship out within 24 hours of the order being placed. If there is a delay in shipping you will be notified with an estimated date of delivery.
- Once the order has been shipped please allow 3 - 8 business days for delivery, depending on delivery location.
Will I receive a tracking number?
- Yes as soon as your order ships! All our orders are shipped via UPS or USPS and include a tracking number. Your tracking number will be sent to the email that you provided at checkout.
What forms of payment do you accepts?
- We accept PayPal and MC, VISA, DISCOVER, DINERS, AMERICAN EXPRESS and JCB credit cards.
Is there a Helmet Accident Policy for Samshield Helmets?
- Yes Samshield will replace a helmet that has been crashed in at 25% off the MSRP. This policy is good for 4 years, and only applies to helmets that HAVE NOT been customized. The customer is responsible for the extra cost of customization.
- Helmet and Proof of Purchase is required.
- Please contact email@example.com for replacement procedure.